Shirley Reyes
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Recent activity by Shirley Reyes-
What can I do if my package is returned to sender?
Please contact our Customer Service at hello@emmarelief.com or call 888-808-3662 as to assist you with the reshipment.
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What if the order fails or did not go through?
Please check your email, including the spam folder, as we send confirmation emails 5 minutes after purchase. Feel free to contact our customer service department at hello@emmarelief.com or 888-808-...
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The product I received is damaged or faulty. What can I do?
We will surely replace the damaged items free of charge. Please send us a photo of the damaged item and its packaging so we can assist you with the replacement. Our customer service team will be mo...
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I have received the wrong product. What can I do?
Emma Relief will immediately process the replacement if you receive the incorrect product. Please contact us within 90 days from the initial purchase date and be ready to provide a photo of the inc...
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For how long do I have the right to return my order?
All refund requests must be made to our customer service department. Contact us no more than 90 days after the initial purchase date. If 90 days have passed since your purchase, unfortunately, we c...
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My order is not in the list of orders I can return. What should I do?
Emma Relief Customer Service Team is available 24/7 to help you locate your order. Feel free to contact our Customer Service at hello@emmarelief.com or call 888-808-3662 within 90-days after the in...
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Can I return two orders in one package?
Yes, you may! To arrange the return, please contact our Customer Service at hello@emmarelief.com or call 888-808-3662 no more than 90-days after the initial purchase date.
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Can I modify the products in my order after it has been placed?
Yes! You can definitely modify your order, although we have to move fast! Modifications only apply to orders that have not yet been sent to fulfillment. Should you feel the need to add or remove pr...
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When will I receive my order?
Typically, orders are processed and shipped within 5-10 business days from the order date. This timeframe includes 3-8 business days for *standard shipping within the mainland USA. Unfortunately, d...
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How can I change or correct the delivery address for my order?
How can I change or correct the delivery address for my order?If you need to change or correct your delivery address, please contact us immediately at hello@emmarelief.com. You can also call us at ...